Dear Customer,

 

We are pleased to inform you that we are in the process of migrating to a new EES self help site (http://epsupport.elsevier.com). This new self help site includes a much more powerful knowledgebase, so searching for solutions to your query will return accurate results. The new self help site still includes interactive tutorials for authors, reviewers and editors, and a comprehensive list of frequently asked questions. Via the site you can also contact our support team by e-mail, telephone and live chat (new service).

 

While this migration is taking place, you may find that some of the links on the EES welcome page do not function. These include links to author and reviewer tutorials. We are currently in the process of remedying these issues but in the meantime please use the 'help' and 'contact us' links to access all support information. We apologise for the inconvenience, but also look forward to receiving your feedback on the new services. We welcome all comments at: customerfeedback@elsevier.com.

 

Your EES Services Team